Support Center
Frequently Asked Questions
How do I get started with Artify?
Download Artify from the App Store, open the app, and tap the "Create" button. Enter a description of what you want to create, select an art style, and tap "Generate". Your AI artwork will be ready in seconds!
What are credits and how do they work?
Credits are used to generate AI artwork. Free users receive 5 daily credits that refresh every 24 hours. Each image generation uses 1 credit. Pro subscribers get unlimited generations without credit limits.
How do I upgrade to Pro?
Open Artify, go to Settings → Subscription, and choose either Pro Monthly ($9.99/month) or Pro Annual ($79.99/year). Your subscription will be managed through your Apple ID.
Can I cancel my subscription?
Yes, you can cancel anytime through your iPhone Settings → Apple ID → Subscriptions → Artify. You'll continue to have Pro access until the current billing period ends.
How do I save my artwork?
After generating an image, tap the download button to save it to your device's photo library. Pro users can also save to the cloud gallery for access across devices.
What image resolutions are available?
Free users can generate images at standard resolution (1024x1024). Pro users can generate up to 4K resolution (4096x4096) for ultra-high quality prints.
Can I use generated images commercially?
Yes! Pro subscribers have full commercial rights to all generated images. Free users can use images for personal projects but need to upgrade for commercial use.
Why is my app not generating images?
Check your internet connection, ensure you have available credits (or an active Pro subscription), and try restarting the app. If issues persist, contact our support team.
Contact Support
Email Support
For technical issues, billing questions, or general inquiries:
We respond within 24-48 hours
Response Times
• Free users: 48-72 hours
• Pro subscribers: Priority support within 24 hours
Troubleshooting Guide
- App crashes on launch: Delete and reinstall the app from the App Store
- Images won't save: Check photo library permissions in Settings → Privacy → Photos
- Slow generation: Ensure stable WiFi connection, avoid cellular data for best performance
- Subscription not recognized: Restore purchases in Settings → Subscription → Restore
- Blurry results: Use more descriptive prompts and try different art styles
- Login issues: Ensure you're using the correct Apple ID associated with your purchase
System Requirements
- • iOS 14.0 or later
- • iPhone 8 or newer
- • Active internet connection
- • 200MB free storage space